GLOBAL CTI CUSTOM SOLUTIONS
Global CTI provides your organization with customized applications that ensure you are optimized for reliability, flexibility and growth. We utilize the ShoreTel Summit Platform to develop solutions that help you meet your goals. Our process is simple: Tell us what you need and we will design a solution that exceeds your expectations!
PRODUCTS & SERVICES
Global CTI creates custom solutions for businesses with ShoreTel's Summit Platform. Our goal is to create a delightful experience for your customers and employees. We aim to make your company easier to do business with while improving your overall bottom line.
IMPROVE CUSTOMER EXPERIENCE WITH:
Outbound reminders and notifications.
Contact customers the way they want to be contacted via voice, text or email.
GAUGE CUSTOMER SATISFACTION AND GIVE IT A BOOST WITH OUR VOICE OF THE CUSTOMER APPLICATION:
Route them to the right resource with their first contact.
Find out what they think with customer surveys.
Track your industry standard CSAT real-time and see customer satisfaction rating improvements over time.
Hear directly from customers with recorded comments or allow customers to speak directly to manager about their experience.
Allow customers to receive a text message follow up regarding their experience.
IMPROVE YOUR AGENTS' ENGAGEMENT LEVEL, EMPLOYEE SATISFACTION AND ACCOUNTABILITY BY ALLOWING THEM TO HAVE CONTROL OVER THEIR SUCCESS WITH:
Custom Agent Reports.
Gamification for incentive based systems.
CSAT and survey results integration into wallboards, internet home page or custom pop up.