Monet Software Inc

MONET SOFTWARE, INC.
Monet Software is a global provider of workforce optimization software solutions for contact centers and helpdesks. Monet's cloud-based solution is an affordable and easy to use workforce optimization software solution, which includes workforce management, call recording, quality assurance, and performance management. Monet WFO unifies workforce optimization across multiple processes to better meet customer needs and deliver more effective customer service. The system creates efficient schedules for incoming call volumes, tracks key metrics in accordance with a company's business goals, and monitors calls for quality, training and compliance purposes, all in one integrated platform!

FEATURES
Affordable: Low fee, minimal capital investment, no hidden costs
Fast Set-Up: Get started quickly, easy to learn and use
Complete Functionality: Workforce Management, Call Recording, Quality Monitoring, Screen Capture and Agent Analytics
IT-Friendly: Secure and cloud-based, minimal IT management

BENEFITS
Increased productivity and service levels
Achieve better cost management and regulatory compliance
Increase revenues and customer satisfaction
Optimize the utilization of your resources
Technical Support Contact: (310) 207-6800 Ext. 2

RESOURCES
Monet Community WFM Mitel MiCloud Connect CC App Note
Monet Software Website
Monet Software Best Practices, Whitepapers and Customer Success Stories
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