Numonix Mitel Call Recording
Numonix offers the single most versatile unified communications recording solution for businesses and service providers, featuring over 300 customization options, a Windows 10-like tile dashboard, and enhanced omni-channel playback. All advanced features are included at no extra charge and you have 100% control over how you experience your recordings and your agent/customer data.
Numonix’s RECITE’s interaction recording solution for Mitel enables customers to choose the best option to fit their needs without compromising quality or performance. In addition, peace of mind assurance that RECITE can handle any signaling or media codec type configured to record any call type within the Mitel environment including but not limited to mobile and remote users.
RECITE Meets Your Interaction Recording Needs
No need for ShoreGear switches that will consume Media Proxy ports to record IP trunks
Easily record Mitel Mobility App on Mobile or Wifi
Support for T1, E1, J1, SIP, and MGCP
Support for L16, G.722, G.711 & G.729a codecs
Recording of Trunk or Station side conversations
Single, Multi-Site, Regional and Geographic deployments
SharePoint and Azure cloud integrations for superior archiving and storage
Easy Recording of Mitel:
TAPI WAV: SIP Header Manipulation Rules (HMR) solves interoperability issues present in disparate networks
TAPI & Passive Tap / Port Mirroring: Shoreware Remote software is installed on the RECITE server enabling RECITE to receive TAPI call events (META data) combined with Passive TAP (T1, E1, J1 Trunk) or Port Mirror (L16, MGCP) Station side (Audio) to record the complete conversation
CDR & IP Trunk: Utilizing CDR events from the Shoreware server (META data) and Passive (SIP) Trunk for Voice to record complete conversation. No need for expensive Media Proxy ports to record SIP trunk side
Port Mirroring: Easily record via Port Mirror (L16, MGCP) Station side traffic (Meta data & Audio)
Why RECITE for Mitel:
It’s affordable. Concurrent based recording licenses with no forklift upgrades.
It’s easy to install and manage. A typical install can be done in less than one day.
It’s compatible. Every leading UC vendor on the market is supported
It’s flexible. Deploy on a Physical or Virtual (VMware or Hyper-V) server.
It’s secure. Utilizes AES 256 bit encryption
It’s compliant. SOX, PCI and HIPPA ready