Optymyse has been used to transform the way information at ShoreTel contact centers looks and flows since 2009.
Guarantee your customers are proud of their ShoreTel contact center, you leave them with a positive, lasting impression, and provide the tools they need to tackle disengaged agents. With SJS Solutions’ Optymyse software creating an engaging “Information Hub” is easy. Your customers get to choose from a library of professionally designed templates, a custom template or by using the Optymyse screen designer they can build something from scratch.
Compatible with ECC and CONNECT, Optymyse connects every critical piece of information available from ShoreTel Contact Center Solutions and other technology via sophisticated, engaging screen designs, to any device.
Give your customers the information they need to run their teams, spot bottlenecks and respond instantly to critical business decisions. On the call center floor, in management offices and offsite, detailed information about calls waiting, response times, staff updates, customer feedback and other performance metrics available in real time via one sleek, easy to manage solution.
Never again will contact center personnel have to navigate dull, boring wallboards, instead information is available the second it’s needed in a format which will impress everyone from agents to the CEO.
Easy to deploy software only solution (SaaS, Prem, Capex)
Multiple Data Source (REST API)
Best of breed screen designer
Free 30 day trial
Extracts maximum benefit from vital contact center information
Save time communicating; new starters, company values and other news
Build a Community inside contact centers. Connect teams, reinforce company values
Reduce staff attrition by creating supportive environments
Improve effectiveness, reduce onboarding and recruitment costs