TriVium

 

TRIVIUM
Established in 1995, TriVium Systems, Inc. is a leading provider of call recording and reporting solutions. The Company’s enterprise-grade solutions are affordably priced and help businesses cut costs, increase productivity, improve quality and enhance security. These solutions provide access and insight into business data that help managers coach and train employees while strategizing and optimizing their bottom line.

TriVium’s SonicView call recording product line offers the most comprehensive call recording portfolio for ShoreTel phone systems. SonicView supports all enterprise-grade functionalities you are looking for and scales with the organization. SonicView’s robust turn-key solution supports both trunk side and station side recording on ShoreTel there by providing the customer to choose the right option that suits their needs. SonicView also provides Screen Capture, Agent Evaluation, Quality Monitoring, Speech Analytics and other advanced features as add-on modules.

TriVium’s CallAnalyst Enterprise Server (CES) Call Accounting and Reporting provides businesses a powerful, robust, and affordable solution for their call accounting needs. CES solution offers comprehensive, consolidated call reporting for any enterprise with single location as well multiple locations. CES's scalability and centralized server ensures unlimited extension monitoring for those growing and multi-site businesses. CES works with ShoreTel PBX systems to analyze and archive call detail records. CES provides reports that helps customers cut costs, increase productivity and enhance security.

FEATURES
SonicView Call Recording

100% recording or selective rule based recording
Extensive search filters
Click to play access to call recordings from reports
Pause / Resume recording (for PCI compliance)
On Demand recording
Agent Scoring and Evaluation
Quality Monitoring Screen Recording
3rd party integration with CRM’s and other database software
Speech Analytics
Extensive Call Reporting
Integration with Google AdWords and Google Analytics – ultimate ROI tracking tool
Encryption and PCI compliance
Powerful user management and system management capabilities

CES Call Reporting

Extensive Call Reporting – both graphical and textual
Trunk Traffic Analysis reports
Costing and Time Billing reports
CallAlerts and E9-1-1 support
Campaign Management reports
Integration with Google AdView and Google Analytics
Report automation

BENEFITS
SonicView Call Recording

Browser based application – no need to install clients; can access from anywhere
Intuitive and easy to use interface – reduces training costs
Easy to install, configure and manage – reduces operational and support costs
Scalable and robust Turn-key solution
Supports centralization of recordings from multiple PBX’s and/or locations

CES Call Reporting

Cut costs, increase productivity, improve security
Optimize resources
Accurate billing systems
Optimize trunk usage
Measure and track your ROI
Improve customer service

RESOURCES

TriVium Solution Brief
SonicView brochure
TriVium CallAnalyst App Note
TriVium SonicView Call Recorder ShorteTel 14.2 App Note
TriVium SonicView Call Recorder 3.2.2 Shortel Connect ONSITE App Note

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