VoiceBase is an API platform with industry leading speech recognition and speech analytics products. Audio recordings sent via ShoreTel Summit are parallel processed by VoiceBase with its own proprietary speech engine, to deliver high accuracy transcription with quick turnaround times. VoiceBase returns a JSON response with per word confidence and fully time aligned transcription in TXT, WORD, RTF and SRT formats. This high accuracy transcription powers features such as Visual Voicemail, Auto-Notes, Agent Monitoring, Global Search and more!
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PRODUCTS AND SERVICES
VoiceBase provides speech analytics and predictive insights solutions that surface actionable intelligence from spoken information. On top of our high accuracy transcription we layer analytics such as keyword spotting, pitch and energy, as well as insights into complex events such as Appointment Made, Hot Lead, Churn Detection, Sales Made, etc. VoiceBase enables business to automate key processes based on what was said.
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