Wests Safety Services


With more than 37 years focused on 9-1-1, West is a trusted and leading E9-1-1 provider. With customers located across all 50 states and Canada and more than 1000 employees dedicated to 9-1-1, our solutions help organizations protect their most important resource: people.

Our products and services allow enterprise to meet E9-1-1 regulations, keep costs in check and simplify E9-1-1 management. The result: users can reliably connect to 9-1-1 emergency assistance - from headquarters, branch offices or off-site locations.

Emergency Gateway (EGW) is an on-site appliance that automates and simplifies E9-1-1 management. It ensures that your IP phone locations are current, notifies on-site security personnel when 9-1-1 is dialed and helps you meet all 9-1-1 regulatory obligations.

Automatic location discovery capabilities for IP hard phones and the ShoreTel Connect soft phone using the Layer 2, Layer 3 and wireless LAN discovery methods
A single solution to manage 9-1-1 for complex environments
On-site security desk routing and notification via screen pop, email, pager and SMS
Test mode feature to validate your configuration and ensure accurate routing of 9-1-1 calls
Additional features include 9-1-1 misdial protection, call recording and more
Available as a hardware or virtualized appliance

Simplifies E9-1-1 management
Promotes reliable E9-1-1 support for the entire workforce
Helps to reduce emergency response times by notifying security staff
Simple and easy to deploy


Emergency Gateway EGW 5.X
ShoreTel Connect ONSITE App Note

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