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# ACD Skills Agent Handling

This report has the following Group By options:

- Skill:Agent
- Skill:Agent:Year
- Skill:Agent:Year:Month
- Skill:Agent:Year:Month:Day
- Year:Skill:Agent
- Year:Month:Skill:Agent
- Year:Month:Day:Skill:Agent

It includes the following information:

- Offered
- Answered
- Abandoned
- Service level %
- Avg. answer
- Avg. abandon
- Avg. call time
- Longest answer
- Longest abandon
- Longest talk
- Longest call

Example report printout: