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# ACD Agents Customer Activity

This report has the following Group By options:

- Agent:Customer
- Agent:Customer:Year
- Agent:Customer:Year:Month
- Agent:Customer:Year:Month:Day
- Year:Agent:Customer
- Year:Month:Agent:Customer
- Year:Month:Day:Agent:Customer

It includes the following information:

- Offered
- Answered
- Avg. answer
- Avg. call time
- Avg. talk
- Avg. wrap-up
- Service level %
- Calls that queued
- Abandoned
- Avg. abandon
- Longest answer
- Longest talk

Example report printout: