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# ACD Skills Calls Handling

This report has the following Group By options:

- Skill
- Skill:Year
- Skill:Year:Month
- Skill:Year:Month:Day
- Year:
- Year:Skill
- Year:Month:Skill
- Year:Month:Day:Skill

It includes the following information:

- Offered
- Answered
- Service level %
- Calls that queued
- Avg. queue
- Avg. ring
- Avg. talk
- Avg. wrap-up
- Avg. agent
- Avg. trunk
- Avg. call time

Example report printout: