Abandoned calls panel

 

 

 

A simple feature has been added to the histogram panel to allow the user to dynamically monitor abandoned calls. Simple click on the small 'rotate' icon that you will find in the top right hand corner of the histogram panel. This will switch the panel over to the Abandoned calls view.

 

 

This simple view will show all abandoned calls during the current day for the selected skill. When you change the selected ACD skill the view will automatically update with the abandoned calls for the new skill you have just selected.

 

 

The view will update every 15 seconds or so, which means it may take as long as that before a recent abandoned call is included in the list. To return to the histogram panel, click the rotate icon in the top right hand corner of the view.