ACD Agents Logon Activity
This report has the following Group By options:
-
Agent:Date
-
Agent:Skill:Date
-
Agent:Date:Skill
-
Date:Agent
-
Date:Agent:Skill
-
Date:Skill:Agent
It includes the following information:
-
Logon Time
-
Log Off Date
-
Log Off Time
-
Logged on for
Example report printout:
