ACD Skills at a Glance

 
 
This report has no Group By options, it is available in summary format only and includes the following information:
 
  • ACD Skill Name
  • Offered
  • Answered
  • Avg. Answer
  • Avg. Call Time
  • Service Level %
  • Abandoned
  • Avg. Abandon
  • Overflowed Out
  • Overflowed In
  • Transferred In
  • Transferred Out
  • Short Calls
  • Short Abandons
  • Picked Up
  • Passed to Non ACD
  • Rejected
  • Deflected
 
 
Example report printout: