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Mitel 400 CCS Documentation
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Agent Groups at a Glance
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Agent Groups at a Glance
This report has no Group By options, it is available in summary format only and includes the following information:
Group name
Offered
Answered
Avg. answer
Avg. call time
Service level %
Abandoned
Avg. abandon
Transferred incoming
Transferred outgoing
Breaks
Avg. Break
Non ACD In
Avg. Non ACD In
Non ACD Out
Avg. Non ACD Out
Example report printout:
