1
 MiVoice Office 400 CCS User Guide
 index.html
2
 MiVoice Office 400 CCS Overview
 mivoice_office_400_ccs_overview.html
3
 Installation
 installation.html
4
 Setup Options
 setup_options.html
5
 OIP Logon dialog
 intro-install-flavours-logon-dialog.html
6
 Upgrading from CCS v1.x
 upgrading.html
7
 Date and Time Format
 date_and_time_format.html
8
 Firewall settings
 firewall_settings.html
9
 Adding export destinations
 adding_export_destinations.html
10
 Getting Started
 getting_started.html
11
 System User
 system_user.html
12
 Finding the Apps
 finding_the_apps.html
13
 Logging in and out
 logging_in.html
14
 Browser sessions and licenses
 browser_sessions_and_licenses.html
15
 Revoking licenses
 revoking_licenses.html
16
 Check List
 check_list.html
17
 Apps
 apps.html
18
 Supervisor
 apps_supervisor.html
19
 Overview Tab
 supervisor_overview.html
20
 Overview Options
 overview_options.html
21
 Charts Tab
 supervisor_charts.html
22
 Chart Options
 chart_options.html
23
 Charts
 charts.html
24
 Descriptions
 descriptions_1.html
25
 Information
 information-chart.html
26
 Call Center Calls Analysis
 chart-1.html
27
 Call Center Calls Handling
 chart-2.html
28
 Call Center by Skill Calls Handling
 call_center_by_skill_calls_handling.html
29
 Call Center by Agent Calls Handling
 call_center_by_agent_calls_handling.html
30
 Skills Calls Analysis
 skills_calls_analysis.html
31
 Skills Calls Handling
 skills_calls_handling.html
32
 Skills Performance Analysis
 skills_performance_analysis.html
33
 Skills by Agent Calls Handling
 skills_by_agent_calls_handling.html
34
 Skills by Agent Calls Handling (Pie)
 skills_by_agent_calls_handling__pie_.html
35
 Agent Calls Analysis
 agent_calls_analysis.html
36
 Agent Calls Handling
 agent_calls_handling.html
37
 Agent wrap-up Codes Analysis
 agent_wrap_up_codes_analysis.html
38
 Agent Break Codes Analysis
 agent_break_codes_analysis.html
39
 wrap-up Codes Analysis
 wrap_up_codes_analysis.html
40
 wrap-up Codes by Agent Analysis
 wrap_up_codes_by_agent_analysis.html
41
 wrap-up Codes by Skill Analysis
 wrap_up_codes_by_skill_analysis.html
42
 Break Time Codes Analysis
 break_time_codes_analysis.html
43
 Break Time Codes by Agent Analysis
 break_time_codes_by_agent_analysis.html
44
 Exporting Charts
 exporting_charts.html
45
 Reports Tab
 supervisor_reports.html
46
 Report Options
 report_options.html
47
 Named reports
 named_reports.html
48
 Descriptions
 descriptions_2.html
49
 Grouping and Totals
 grouping_and_totals.html
50
 Information
 information.html
51
 ACD Skills at a Glance
 acd_skills_at_a_glance.html
52
 ACD Skills Analysis
 acd_skills_analysis.html
53
 ACD Skills Calls Handling
 acd_skills_calls_handling.html
54
 ACD Skills Calls Breakdown
 acd_skills_calls_breakdown.html
55
 ACD Skills Service Level
 acd_skills_service_level.html
56
 ACD Skills Abandoned Calls
 acd_skills_abandoned_calls.html
57
 ACD Skills Agent Handling
 acd_skills_agent_handling.html
58
 ACD Skills Agent Breakdown
 acd_skills_agent_breakdown.html
59
 ACD Skills Customer Activity
 acd_skills_customer_activity.html
60
 ACD Skills wrap-up Analysis
 acd_skills_wrap_up_analysis.html
61
 ACD Skills Calls Waiting
 acd_skills_calls_waiting.html
62
 ACD Skills Agent Logon Activity
 acd_skills_agent_logon_activity.html
63
 ACD Agents at a Glance
 acd_agents_at_a_glance.html
64
 ACD Agents Analysis
 acd_agents_analysis.html
65
 ACD Agents Skill Handling
 acd_agents_skill_handling.html
66
 ACD Agents Skill Breakdown
 acd_agents_skill_breakdown.html
67
 ACD Agents Service Level
 acd_agents_service_level.html
68
 ACD Agents Customer Activity
 acd_agents_customer_activity.html
69
 ACD Agents wrap-up Activity
 acd_agents_wrap_up_activity.html
70
 ACD Agents Break Time Activity
 acd_agents_break_time_activity.html
71
 ACD Agents Logon Activity
 acd_agents_logon_activity.html
72
 ACD Agents Non ACD Activity
 acd_agents_non_acd_activity.html
73
 ACD Agents Completed Calls
 acd_agents_completed_calls.html
74
 Agent Groups at a Glance
 agent_groups_at_a_glance.html
75
 Agent Groups Agent Activity
 agent_groups_agent_activity.html
76
 Agent Groups Skill Activity
 agent_groups_skill_activity.html
77
 Agent Groups ACD Performance
 agent_groups_acd_performance.html
78
 Agent Groups Non ACD Performance
 agent_groups_non_acd_performance.html
79
 Customers at a Glance
 customers_at_a_glance.html
80
 Wrap-up Codes at a Glance
 wrap_up_codes_at_a_glance.html
81
 Break Time Codes at a Glance
 break_time_codes_at_a_glance.html
82
 Column Descriptions
 column_descriptions.html
83
 Example 1
 example_1_1.html
84
 Example 2
 example_2_1.html
85
 Exporting reports manually
 exporting_reports_manually.html
86
 Exporting reports automatically
 exporting_reports_automatically.html
87
 Schedules Tab
 supervisor_schedules.html
88
 Adding a new schedule
 adding_a_new_schedule.html
89
 Amending schedule settings
 amending_schedule_settings.html
90
 Example 1
 example_1_2.html
91
 Example 2
 example_2_2.html
92
 Options
 supervisor_options.html
93
 Configure Report Options
 supervisor_report_options.html
94
 Configure Print Options
 supervisor_print_options.html
95
 Open CCS Administrator
 open_administrator.html
96
 Open CCS Monitor
 open_monitor.html
97
 Print Current Chart
 print_current_chart.html
98
 Print Current Report
 print_current_report.html
99
 Monitor
 apps_monitor.html
100
 Overview
 overview.html
101
 Details
 monitor_overview.html
102
 Abandoned calls panel
 abandoned_calls_panel.html
103
 Skills
 monitor_skills.html
104
 Agents
 monitor_agents.html
105
 Details Window
 agent_details_window.html
106
 Options
 monitor_options.html
107
 Monitor Configuration
 monitor_configuration.html
108
 Configure Agent Alarms
 configure_agent_alarms.html
109
 Logged Off Agents
 logged_off_agents.html
110
 Open CCS Supervisor
 open_supervisor.html
111
 Administrator
 apps_administrator.html
112
 Users
 admin_users.html
113
 Standard User
 standard_user.html
114
 Colours
 admin_colours.html
115
 Skill Thresholds
 admin_skill_thresholds.html
116
 Groups
 groups.html
117
 Customers
 admin_customers.html
118
 Active Licenses
 admin_active_licenses.html
119
 System
 admin_system.html
120
 Wallboard
 apps_wallboard.html
121
 Configure Layout
 wb_configure.html
122
 Panel order
 panel_order.html
123
 Columns and Rows
 wb_columns.html
124
 Wallboard height
 wb_height.html
125
 Dynamic Sizing
 wb_dynamic_sizing.html
126
 Setting Skill Group Statistics
 wb_statistics.html
127
 Setting Thresholds
 wb_thresholds.html
128
 Full Screen Mode
 full_screen_mode.html
129
 Colour Scheme
 colour_scheme.html
130
 Help
 help.html
131
 How To...
 how_to.html
132
 Browser Options
 browser_options.html
133
 Setting up a Bookmarks link
 browser_links.html
134
 Navigating the App
 browser_navigation.html
135
 Reloading the App
 browser_pages.html
136
 Printing
 browser_printing.html
137
 LocalStorage
 browser_localstorage.html
138
 FAQ
 faq.html
139
 Troubleshooting
 troubleshooting.html
