Descriptions

 
Charts are split into 5 categories. In each category are the following charts:
 
Call Center
 
  • Call Center Calls Analysis
  • Call Center Calls Handling
  • Call Center by Skill Calls Handling
  • Call Center by Agent Calls Handling
 
Skill Group
 
  • Skills Calls Analysis
  • Skills Calls Handling
  • Skills Performance Analysis
  • Skills by Agent Calls Handlling
  • Skills by Agent Calls Handling (pie)
 
Agent
 
  • Agent Calls Analysis
  • Agent Calls Handling
  • Agent wrap-up Codes Analysis
  • Agent Break Codes Analysis
 
wrap-up
 
  • wrap-up Codes Analysis
  • wrap-up Codes by Agent Analysis
  • wrap-up Codes by Skill Analysis
 
Breaks
 
  • Break Time Codes Analysis
  • Break Time Codes by Agent Analysis