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Mitel 400 CCS Documentation
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Information
The contents of Information
Call Center Calls Analysis
Call Center Calls Handling
Call Center by Skill Calls Handling
Call Center by Agent Calls Handling
Skills Calls Analysis
Skills Calls Handling
Skills Performance Analysis
Skills by Agent Calls Handling
Skills by Agent Calls Handling (Pie)
Agent Calls Analysis
Agent Calls Handling
Agent wrap-up Codes Analysis
Agent Break Codes Analysis
wrap-up Codes Analysis
wrap-up Codes by Agent Analysis
wrap-up Codes by Skill Analysis
Break Time Codes Analysis
Break Time Codes by Agent Analysis
