Monitor Configuration

 

 

Click this icon to close the panel. IMPORTANT : Any changes you have made will be lost if you close the panel this way, use the Apply button if you want to save your changes.

 

 

 

This panel will display all the ACD Skills configured in your Call Center, as well as adding an entry for the whole Call Center itself. Any Skill checked will appear on the Monitor main page, as a histogram in the Histogram panel and an entry in the Skills list in the ACD Skills panel. Unchecked Skills do not appear. Remember to Apply any changes.

 

 

 

These are the statistics that appear in the ACD Skills panel for the selected Skill. ANything checked will appear, anything unchecked will not. Remember to Apply any changes.

 

 

 

Apply changes by clicking the Apply button, or close the panel and lose all changes by clicking Cancel.