The top pie chart shows the proportion of calls offered to each ACD Agent that handled any ACD calls for any of your selected ACD Skills between the date and time range that you entered in the chart options panel.

 

 

The bottom pie shows the average call handling duration (ring, conversation, wrap-up time) for each ACD Agent that appears in the top chart, each slice representing the average as a proportion of the sum of averages for all agents.

 

If you hover the mouse over a data series, tooltips will be displayed with additional data for the specific item.

 

 

 

Pie chart data items can't be turned off, like bar chart data items can, but you can export the chart data into XSLX format by clicking the export icon at the bottom right of the chart tab. See Exporting Charts for details.