To properly display this page you need a browser with JavaScript support.
Mitel 400 CCS Documentation
Menu
Index
Search
Search
Search
Apps
Supervisor
Reports Tab
Descriptions
Information
ACD Agents at a Glance
← Previous page
Next page →
Print version
To properly display this page you need a browser with JavaScript support.
ACD Agents at a Glance
This report has no Group By options, it is available in summary format only and includes the following information:
ACD Agent Name
Offered
Answered
Avg. Answer
Avg. Call Time
Avg. Talk
Avg. wrap-up
Service Level %
Abandoned
Avg. Abandon
Transferred Out
Picked Up
Rejected
Deflected
Breaks
Avg. Break
Non ACD In
Avg. Non ACD In
Non ACD Out
Avg. Non ACD Out
Example report printout:
