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ACD Agents Break Time Activity

This report has the following Group By options:

Agent:Break Code
Agent:Break Code:Year
Agent:Break Code:Year:Month
Agent:Break Code:Year:Month:Day
Year:Agent:Break Code
Year:Month:Agent:Break Code
Year:Month:Day:Agent:Break Code

It includes the following information:

Breaks
Avg. Break
Total Breaks

Example report printout: