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Mitel 400 CCS Documentation
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ACD Agents Non ACD Activity
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ACD Agents Non ACD Activity
This report has the following Group By options:
Agent
Agent:Year
Agent:Year:Month
Agent:Year:Month:Day
Year:
Year:Agent
Year:Month:Agent
Year:Month:Day:Agent
It includes the following information:
Breaks
Avg. Break
Total Breaks
Non ACD In
Avg. Non ACD In
Longest Incoming
Non ACD Out
Avg. NOn ACD Out
Longest Outgoing
Example report printout:
