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Mitel 400 CCS Documentation
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ACD Agents wrap-up Activity
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ACD Agents wrap-up Activity
This report has the following Group By options:
Agent:wrap-up
Agent:wrap-up:Year
Agent:wrap-up:Year:Month
Agent:wrap-up:Year:Month:Day
Year:Agent:wrap-up
Year:Month:Agent:wrap-up
Year:Month:Day:Agent:wrap-up
It includes the following information:
Answered
Avg. Answer
Avg. Call Time
Service Level %
Calls That Queued
Transferred In
Transferred Out
Longest Answer
Longest Talk
Longest Call
Example report printout:
