ACD Agents wrap-up Activity

 
 
 
This report has the following Group By options:
 
  • Agent:wrap-up
  • Agent:wrap-up:Year
  • Agent:wrap-up:Year:Month
  • Agent:wrap-up:Year:Month:Day
  • Year:Agent:wrap-up
  • Year:Month:Agent:wrap-up
  • Year:Month:Day:Agent:wrap-up
 
It includes the following information:
 
  • Answered
  • Avg. Answer
  • Avg. Call Time
  • Service Level %
  • Calls That Queued
  • Transferred In
  • Transferred Out
  • Longest Answer
  • Longest Talk
  • Longest Call
 
Example report printout: