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Descriptions

Charts are split into 5 categories. In each category are the following charts:

Call Center

Call Center Calls Analysis
Call Center Calls Handling
Call Center by Skill Calls Handling
Call Center by Agent Calls Handling

Skill Group

Skills Calls Analysis
Skills Calls Handling
Skills Performance Analysis
Skills by Agent Calls Handlling
Skills by Agent Calls Handling (pie)

Agent

Agent Calls Analysis
Agent Calls Handling
Agent wrap-up Codes Analysis
Agent Break Codes Analysis

wrap-up

wrap-up Codes Analysis
wrap-up Codes by Agent Analysis
wrap-up Codes by Skill Analysis

Breaks

Break Time Codes Analysis
Break Time Codes by Agent Analysis

The contents of Descriptions

Information