In general terms, the MiVoice Office 400 CCS is made up of a number of different browser apps that you can use to display, monitor, examine, and analyse the way that your Call Center is performing today and in the past.

 

 

The Wallboard App allows you to create visual displays of data in the browser in much the same was as you used to do on wallboards of old. A flexible layout and selective statistics option gives you great flexibility when choosing which data to display for what ACD Skill groups, and the fullscreen mode means when you run the app on a PC with a large monitor you can maximize the size of the displayed information.

 

 

The Monitor App opens a dynamic window onto your Call Center. Real time information is presented in a convenient, easy to understand format that means you can 'see' everything that is going on in your Call Center and quickly respond to any problems or hiccups. Using this App you can log any of your agents on or off as required, or finish their break time or wrap-up processing automatically if you need to.

 

 

The Supervisor App gives your the tools to create the charts and reports you need to analyse in depth how your Call Centre is performing. Flexible data selection options means you can widen or narrow your examination to suit your needs.  Charts and reports can be printed if required, and all reports can be exported into Excel so you can take advantage of the extensive data manipulation options available in that program.

 

 

The Administrator App provides you with a simple interface to set up and maintain various configuration options for MiVoice Office 400 CCS.