wrap-up Codes Analysis

 

The top bar chart shows the number of times one of the selected wrap-up codes was entered by an agent during post ACD call processing between the date and time range you entered in the chart options panel. The counts are grouped into hourly periods between the start and end times you entered.

 

 

The bottom stacked chart shows the average times for ring, conversation (talk), and wrap-up for all the calls where one of the selected wrap-up codes was input in post call processing during the same period and grouped into the same hourly periods.

 

As with all the bar charts, individual data series can be turned off or on by clicking the series legend on the right side of the charts.  If you hover the mouse over a data series, tooltips will be displayed with additional data for the specific item. Also, the data used to generate the charts can be exported into XSLX format by clicking the export icon at the bottom right of the chart tab. See Exporting Charts for details.