ACD Agents Non ACD Activity

 
 
This report has the following Group By options:
 
  • Agent
  • Agent:Year
  • Agent:Year:Month
  • Agent:Year:Month:Day
  • Year:
  • Year:Agent
  • Year:Month:Agent
  • Year:Month:Day:Agent
 
It includes the following information:
 
  • Breaks
  • Avg. Break
  • Total Breaks
  • Non ACD In
  • Avg. Non ACD In
  • Longest Incoming
  • Non ACD Out
  • Avg. NOn ACD Out
  • Longest Outgoing
 
Example report printout: