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Mitel 400 CCS Documentation
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ACD Skills at a Glance
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ACD Skills at a Glance
This report has no Group By options, it is available in summary format only and includes the following information:
ACD Skill Name
Offered
Answered
Avg. Answer
Avg. Call Time
Service Level %
Abandoned
Avg. Abandon
Overflowed Out
Overflowed In
Transferred In
Transferred Out
Short Calls
Short Abandons
Picked Up
Passed to Non ACD
Rejected
Deflected
Example report printout:
