There are flexible options to control the layout of the app, the ACD Skills included in the layout, the size of the individual panels in the layout, the statistics displayed for each ACD Skill, and a traffic light system of colours to quickly show how each ACD Skill is performing.  For each selected ACD Skill a panel is displayed showing which ever statistics you choose and coloured as to the traffic light scheme you setup. We call these panels 'wallboards'. The app can be put into full screen mode for maximum visual effectiveness.

 

 

To configure the layout of the wallboards click the left hand menu item circle in the navigation bar.

 

 

You will see a drop down menu, click the 'Configure Wallboard Panel' item for layout options. Go to Configure Layout for details.

 

The 'Traffic Light' system used in the Wallboard App is quite simple. You set performance thresholds for 'Red', 'Amber', and 'Green' colours, and when an ACD Skill Group or the Call Center enters or exits yours thresholds the individual wallboards are coloured accordingly.

 

To set the traffic light thresholds click the 'Configure Skills Thresholds' item. Go to Setting Thresholds for details.