Charts are usually displayed in pairs on the Chart tab, top and bottom, each using at the same parameters you have set in the chart options panel. Depending on which chart you select there are a number of different chart options you can set up. You can include or exclude items, such as Skills and Agents, and you can enter a specific date range with actual dates, or you can select a relative date, such as 'Today' or 'This Month' and the App will work out the actual dates when the chart is generated. Setting a start and end time defines the period during the day that will be included in the data, anything outside these times will be excluded.

 

 

 

There are some standard features which are true for all displayed charts.

 

The chart title will include the various options you have set in the Options slide out, including the Chart type, date and time ranges, and the items, such as agents or skill groups, that you selected.

 

 

Hover the mouse cursor over any part of a chart and a tool tip will be displayed with extended details relevant to whatever it is that the cursor is hovering over.

 

     

 

You can turn individual data sets on or off as it suits you. Simply click the small coloured square in the chart legend to turn a data set off, or on if it's already next.

 

 

 

The chart is redrawn when you turn data sets on or off. Notice that the Y axis has changed after the 'Answered' data set was turned off in the image above. This is a useful feature if, as sometimes can happen, one particular set of data is much larger than others and as such 'drowns' out the other data because it forces the Y axis to be too large.

 

 

You can turn off more than one data set at a time if you wish, just click the coloured squares in the legend. A data set remains off until you either click it back on or redraw the chart.

 

 

Any chart can be exported, as data, to xlsx format. Click the export icon(s), found at the bottom of the Chart tab. See Exporting Charts for details.