As you'll find elsewhere in the Apps, close the slide out panel by clicking this icon, remember that any changes you make will not be applied if you close the slide out this way.

 

 

 

If you want to have sub totals displayed in your reports check this item. Many reports have 'group by' options that allow you to group the data in different ways. For instance, you may wish to group a report by ACD Skill and Date, or by ACD Skill and Agent. When you select a group by option, if you have checked this sub totals option, the report will include sub totals when the grouped element changes.

 

If selected, sub totals will also be included in printed reports and when you export a report to Excel format (xlsx).

 

 

 

This option speaks for itself. Check it if you want to see grand totals at the end of each report, otherwise no grand totals will be included.

 

If selected, grand totals will also be included in printed reports and when you export a report to Excel format (xlsx).

 

 

 

Check this option if you want to include header information in the exported report files.

 

Information exported will include the report heading, start and end dates and times, days on, and all the items include in the report.

 

 

 

As elsewhere, it's important to apply any changes you make. If you click the close icon or the cancel button then any changes will be lost.