ACD Agents Break Time Activity

 
 
This report has the following Group By options:
 
  • Agent:Break Code
  • Agent:Break Code:Year
  • Agent:Break Code:Year:Month
  • Agent:Break Code:Year:Month:Day
  • Year:Agent:Break Code
  • Year:Month:Agent:Break Code
  • Year:Month:Day:Agent:Break Code
 
It includes the following information:
 
  • Breaks
  • Avg. Break
  • Total Breaks
 
Example report printout: