Users

 

 

From the drop down list select an existing user that you want to edit.

 

 

You can also add new sers by clicking the 'New' button.

 

 

Enter the new User name in the 'New User' text box ....

 

 

.. and click the 'Add' when ready.

 

 

This will add a new User with the name you entered and a default password which is exactly the same as the User name (case sensitive).

 

 

You can also delete a User by selecting the name from the list and clicking the red 'Remove' button. A dialog will pop up warning you that the User is about to be removed from the database.

 

 

IMPORTANT: This operation is immediate, there is no need to click the 'Apply' button to make this operation final. As soon as you click 'Remove' in the opened dialog, the User is gone.

 

 

 

 

This is the language of the User selected in the drop-down list. To change the User's language, select a different language from one of those in the drop down list. Available languages may change over time or depending on local market conditions. Only those languages shown in the list will be available for the installed system.

 

 

NOTE: Language changes are not dynamic, you must either log off/on again or reload the App to see the changed language.

 

IMPORTANT: Remember to click the 'Apply' button after making a language change, otherwise changes are lost.

 

 

 

The selected ACD Skill groups will be the only groups that the selected User will see when they log on to any of the CCS Apps. In order to hide a Skill from a particular User, de-select it in this list.

 

NOTE: The Call Center group which is used throughout the Apps always represents the whole Call Center, regardless of the ACD Skill groups selected for the logged on User.

 

IMPORTANT: Remember to click the 'Apply' button after making any change to the selected ACD Skill groups, otherwise changes are lost.

 

 

 

The System User is considered the overall administrator of the system and is the only User allowed to control certain configurable options. Only one User can be designated as the System User. The new installation has a default System User with the username 'systemuser' and with the password 'systemuser'. We recommend you change this after installing the system. To change the password, select the default System User in the drop-down list then change the password, follow this link to see how to change the password.

 

If you wish to change the designated System User from the default one, select a different User from the drop-down list, ( follow this link for details of how to add a new User ), and check the 'Change to System User' checkbox. You must enter the existing System User password, which will be 'systemuser' if you are changing the default User, otherwise it will be whatever you have set for the current System User. When you are sure the details are correct, click the 'Apply' button.

 

IMPORTANT: As soon as you change the System User, the current logged on User will NO LONGER be the System User and will have no access to System User options. The change is immediate so if you make a mistake there will be no option to rectify it unless you log off and log back on as the new System User you have just set up.

 

 

 

Changes to the selected User's language or ACD Skill Groups must be applied before they are finalised. Click the Apply button to set any changes in the database, or Cancel to ignore those changes.

 

IMPORTANT: Adding a new User or removing an existing User are immediate operations, they do not need to be Applied before being finalised in the database.