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Mitel 400 CCS Documentation
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Agent Groups Agent Activity
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Agent Groups Agent Activity
This report has the following Group By options:
Group:Agent
Group:Agent:Year
Group:Agent:Year:Month
Group:Agent:Year:Month:Day
Year:Group:Agent
Year:Month:Group:Agent
Year:Month:Day:Group:Agent
It includes the following information:
Offered
Answered
Avg. answer
Avg. call time
Service level %
Abandoned
Avg. abandon
Transferred incoming
Transferred outgoing
Breaks
Avg. break
Non ACD incoming
Avg. non ACD incoming
Non ACD outgoing
Avg. non ACD outgoing
Example report printout:
