Agent Groups Non ACD Performance

 
This report has the following Group By options:
 
  • Group
  • Group:Year
  • Group:Year:Month
  • Group:Year:Month:Day
  • Year:
  • Year:Group
  • Year:Month:Group
  • Year:Month:Day:Group
 
It includes the following information:
 
  • External non-ACD incoming
  • Internal non-ACD incoming
  • Non-ACD outgoing
  • Avg. non-ACD incoming
  • Avg. non-ACD outgoing
  • Breaks
  • Avg. break
  • Longest incoming
  • Longest outgoing
 
Example report printout: