Monitor

 

The Monitor App is designed to provide you with familar analysis tools to monitor the Call Center and individual Agents in dynamic real time.

 

 

 

When you first enter the Monitor App address (URL) in the browser, the browser checks LocalStorage to see if there is an active application key already associated with the browser, if so it will auto-logon, if not you will have to logon again. See Logging in and out for more details of how to log on to the Monitor App. Alternatively, rather than entering the URL in the browser address bar every time, you could create a browser Bookmark to the Monitor App and add it to the Bookmarks Bar. See Setting up a Bookmarks link for examples of how to do this in several browsers. It's possible to open the Monitor App directly using an option found in the Supervisor App. See the Supervisor Options section along with  Open CCS Monitor for details.