MiVoice Office 400 CCS Apps are 'single page' applications. This just means that once you have opened a CCS App in your browser there is no more browser navigation required. All action and activity in the App occurs on the same, single page in the browser. You will not see any 'back' links or breadcrumb links in any of the CCS Apps. If you do use the browser 'back' button while using an App it will make the browser exit the App and return to whatever page you were looking at before you opened the CCS App.

 

 

The base URL address never changes as you use the App because you never load new pages, there is only one HTML file for each App, called 'index.html', which is shown in the address bar.

 

 

 

The circles at the top of the App page, in the header bar, are menu options. If the circle has a smaller superscript red circle in it, the number in the red circle indicates how many sub menu items there are for that menu option.

 

 

If there is no number it means there is only a single menu option.

 

 

There are some other navigation methods in the App.

 

Where ever you see a small ? icon you can access relevant Help documentation by clicking on it. The icon is found throughout the CCS Apps.

 

 

In the CCS Supervisor App there is a small button that allows you to quickly slide out an options dialog for entering chart and report parameters.

 

 

These dialogs are likely to be used extensively and this slide out icon just makes it so much easier to access the dialog.

 

The right mouse button click event is only used in the CCS Monitor App, for accessing individual Agent menu options.

 

 

At other times, if you click the right mouse button it will open a browser menu that is not specific to CCS Apps in any way.

 

 

These menu options are managed and handled by the browser and have nothing to do with any of the CCS Apps.