All MiVoice Office 400 CCS reports can be exported directly into the XSLX file format for use in EXCEL and other spreadsheet packages that can import XSLX format files.

 

At the bottom of the Report Tab you'll see this icon.

 

This is the 'Export Report' icon and when you click it you'll be able to export the currently displayed report to XSLX format.

 

 

Some browsers allow the user to decide where dowloaded files are saved, others automatically save to a download folder. Set up the browser to suit your requirements. For this example we have set the browser up to ask the user for a destination whenever a file is downloaded.

 

So, in this example, when you click the icon a small dialog opens where you can entre the destination and file name of the exported XSLX file.

 

 

The report is then converted and exported into the destination and with the file name you entered in the dialog.

 

 

You can then use this file as you would any xslx file. In the screenshot below we have imported the file into the Open Office Calc app on a MAC computer. You can see all the report fields duplicated in the spreadsheet as rows and columns. There are too many columns to see in this screen shot, but all the columns you see in the CCS report are there in the exported spreadsheet. We have used the Answered column to create a small pie chart showing how many calls each Skill has answered during the period covered by the report, which was just one day in this case.

 

 

You can manipulate the data exactly as you would any other data in a spreadsheet, making reports and charts to meet your specific needs.