Details

 

 

Click the Help icon to access this online help.

 

 

 

These are the ACD Skill histograms, showing dynamic information about performance, active calls and ACD Agent states. You can choose which ACD Skills to include on this panel in the Monitor Configuration panel. See the Skills section for more details about the data displayed in this panel.

 

 

 

Drag this bar up or down to resize the ACD Skills Histograms panel and the ACD Skill panel.

 

 

 

Each of the ACD Skills you selected in the Monitor Configuration panel will appear here. Click one to select it, it will appear as white font against blue background when selected.

 

 

 

 

This panel will display data for the ACD Skill you selected in ACD Skills above. When you change the selected ACD Skill this panel changes automatically to show data for the new ACD Skill. If you select the Call Center then data for all ACD Skills is used to populate this panel. See the Skills section for more details about the data displayed in this panel.

 

 

 

 

This panel will include all the logged on ACD Agents for the ACD Skill you selected in ACD Skills above. When you change the selected ACD Skill this panel will automatically update to show only those ACD Agents logged onto the new Skill. If you select the Call Center then data for all logged on ACD Agents will be included. See the Agents section for more details of the data displayed in this panel and how to use the various Agent features that the Monitor App provides for you.