Print Current Report

 

Printing from within the browser is a more complicated process than printing from inside an EXE program because the browser operates like a 'sandbox', which means that apps running inside the browser cannot reach out and setup or manipulate the printer in the same way that an EXE program can.

 

It's possible to press 'Ctrl-P' or select the browser 'Print...' menu option to print the report directly from the Reports tab. The resulting printout will attempt to match the printed page with exactly what you see in the browser window. It's likely that this will result in a far from satisfactory printout.

 

So, when viewing reports, there is a menu option that will attempt to produce a printout better suited to your requirements^*.

 

 

 

There are no specific report print options, as there are when printing charts. This is because the reports are displayed on the HTML page as a large <TABLE> object, and the printing of <TABLE> objects is largely controlled by the browser. You will have to set the printer preferences that best suit your requirements. To achieve better printout of reports try exporting the report into XSLX format and printing from within Excel or some other spreadsheet app.

 

 

When you click the 'Print Current Report' option a new report window will open which can be printed directly for a more consistent print result than just using 'Ctrl-P' on the Reports tab. The whole page is designed to print on a single A4 page in landscape layout with the 'Shrink to Fit' option,  and if your printer is set up accordingly it will print correctly.^**

 

 

The screen shot above is the whole ACD Skills at a Glance report seen in the new report window which has been manually resized to fit everything in. It's not necessary to do this for the actual printout. Open the browsers print preview window and you will be able to see how the report fits onto the printed page with the settings you have entered. We recommend landscape mode printing.

 

 

 

The 'Shrink to Fit' option will attempt to resize the report so that all the columns of the report fit on a single page. If the browser is unable to do this automatically, you can enter a custom size to make sure all columns are included.

 

 

The preview will show you what the report printout will look like, when you are happy click 'Print'.