Setup Options

 

The 'Full Installation' option is exclusively for new MiVoice Office 400 CCS installations. Choosing this option for a site that already has Aastra 400 CCS v1.x installed will cause errors when the setup tries to create Window's services. Unlike with Aastra 400 CCS v1.x, you CANNOT install the Full system onto a PC that does not also have the OIP server installed on it; this is because MySQL does not support remote access and CCS must access the MySQL database. If you install the full system onto a different PC it will not run up because it will not be able to access it's designated MySQL database. The installation program will assertain whether you already have a version of CCS installed and you will see a suitable installation option.

 

 

Full option for new installations.

 

Maintenance option for existing v2.x CCS installations

 

Maintenance option to upgrade a v1.x CCS installation

 

There is a maintenance option to upgrade a Aastra 400 CCS v1.x system. If your Aastra 400 CCS has not yet been updated to v1.2.0.0 then we suggest you do so before trying to upgrade it to v2. Earlier versions will upgrade but it's possible there are database differences which may make it impossible to sync the v1.x database to the new v2 database.

 

After selecting the components to install you will be asked where to install the App and the App database if doing a Full installation, or where the Aastra 400 CCS was installed if upgrading.

 

 

 

When installing a new CCS v2.x or upgrading an old v1.x, you will have the option to check the "Hide Personal data" button. This will hide all individual agent performance data for both online and offline sources (dynamic and historic). Check this box if you want to hide agent data from ALL users. This option cannot be altered programatically once the installation is complete.

 

 

If you are updating a CCS v1.x installation you will be asked to locate the old v1 database. The installation process will display an option but you can amend it if it is incorrect.

 

 

 

 

After all the component application files have been installed, two programs are automatically run by the install process.

 

For both full installations and upgrades, the first dialog to open will be the OIP Logon dialog. See OIP Logon dialog for an explanation of the fields and what to enter.

 

If you are upgrading a v1.x CCS system, the next dialog to open will be the SQL Sync diualog, allowing you to sync your v1.x database with your new CCS v2 database. See Upgrading from CCS v1.x for more details about this. Otherwise, if you are doing a full installation, the SQL Database Create dialog will open next.

 

Both these dialogs will run automatically after a second or two and will create/upgrade the CCS v2 database in the MySQL database. In both cases, do not cancel or otherwise stop these programs until they have completed what they are doing.

 

 

 

A Full installation adds a new Windows service, called 'MiVoice Office 400 CCS Service'. This service is configured to be included in the OS start up routine but you can amend the service's properties manually if you require in the OS Services dialog.

 

When upgrading, the existing 'Aastra 400 CCS OIP Interface' service remains in use but instead the new MiVoice Office 400 CCS programs will be run by the service instead of the old v1.x programs.

 

The second 'Aastra 400 CCS Service Monitor' service is no longer used and should be disabled. To disable the service, first open the Task Manager and select the 'Services' tab.

 

 

Click the 'Services' button to open the Services dialog.

 

 

Select 'Aastra 400 CCS Service Monitor' from the list of services. If it is running, then stop it. Right click on the item for the drop down menu of options.

 

 

Click 'Properties' and the properties dialog will open.

 

 

From the 'Startup type' drop down list select 'Disabled' and the 'Apply' the change.

 

 

The service will new show as 'Disabled' in the Startup column. This same process can be used to change the start up type of the MiVoice Office 400 CCS Service if required.