When you first add a wallboard to the Wallboard panel a default set of statistics will be displayed, but the user can set up each individual wallboard to display anything from a wide range of statistics if required.

 

 

In the bottom left hand corner of each wallboard is a small edit icon (a cog), click this to open the Statistics dialog.

 

 

The statistics dialog will show you all the different statistics that it's possible to display for the selected ACD Skill or Call Center. Thos statistics already displayed in the Skill group panel will appear in the right hand column, whille all the remaining, available statistics will appear in the left hand column. Drag and drop statistics fromm the left hand column onto the right hand column to add them to the panel. The screen shots below show how to add 'Answered %' to the displayed statistics of a panel.

 

Before

Click on the cog icon and drag from the left column across to the right column.

 

 

 

 

 

 

Click apply after the operation is completed

 

After

 

The statistic 'Answered %' has been added to the panel, but you might notice that there is not enough room to really display all the statistics now, the last one is cropped slightly and affected by the icons. So, click the cog icon again and check the 'Show all lines on panel' option.

 

 

 

The stats are now redrawn to ensure they are all fit easily on the panel and are clearly visible. You may wish to add a little extra formatting, in which case you can add one or more blank lines to the panel to separate stats or group different stats together. Click the cog icon again and at the top of thre left column you will find an entry called 'Blank line'.  Drag this item in the same was as you would a statistic and drop it into the list of stats in the right hand column.

 

 

 

 

This item can be dropped anywhere, and you can have more than one such line if you want. When applied, the panel will now look like this (below).

 

 

The blank line is clearly visible between the 'Offered' and 'Answered' statistics. You change change the title displayed at the top of the panel by opening the settings dialog and entering the required text into the title field at the top of the right hand column.

 

 

 

 

You can change the text displayed on the panel by editing the description of each stat in the options panel.

 

 

 

 

If you leave the title empty the statistics will be moved up to fill the available space.

 

 

 

 

You can remove the blank line simply by dragging it from the right hand column back into the left hand column.

 

The same process can be used to remove stats from the panel as well as blank lines. Here the screen shots show the 'Offered' statistic being removed from the panel.

 

 

 

 

 

Or you can change the order of the stats on the panel using drag and drop.

 

 

 

 

You may select a completely different set of statistics for each of the displayed ACD Skill groups and the Call Center, or the same set for each. There is no limit to the number of statistics you can select, but obviously the available space for the wallboard given the layout you have set up may mean that some statistics are not visible. If this is the case, check the 'Show all lines on panel' option and the stats will be redrawn to ensure they always all appear on the panel, but obviously in some cases the panel may be so small that adjusted text can become difficult to read. The only cure for this is to resize the panel.

 

Before

 

 

After

 

'Apply' any changes you have made, or 'Cancel' to ignore them.