The top bar chart has an entry for each ACD Agent who entered at least one of your selected wrap-up codes between the date and time range you entered in the chart options panel, showing how many calls the ACD Agent handled where one of the selected wrap-up codes was entered.

 

 

The bottom stacked bar chart shows the average duration for ring, conversation (talk), and wrap-up for each of the ACD Agents, using only those ACD calls where one of the selected wrap-up codes was entered. As with all the bar charts, individual data series can be turned off or on by clicking the series legend on the right side of the charts.  If you hover the mouse over a data series, tooltips will be displayed with additional data for the specific item. Also, the data used to generate the charts can be exported into XSLX format by clicking the export icon at the bottom right of the chart tab. See Exporting Charts for details.