# Descriptions The reports are split into 6 categories. In each category are the following reports. ACD Skills ACD Skills at a Glance ACD Skills Analysis ACD Skills Calls Handling ACD Skills Calls Breakdown ACD Skills Service Level ACD Skills Abandoned Calls ACD Skills Agent Handling ** ACD Skills Agent Breakdown ** ACD Skills Customer Activity ACD Skills Wrap-up Analysis ACD Skills Calls Waiting ACD Skills Agent Logon Activity ** ACD Agents ACD Agents at a Glance ** ACD Agents Analysis ** ACD Agents Skill Handling ** ACD Agents Skill Breakdown ** ACD Agents Service Level ** ACD Agents Customer Activity ** ACD Agents Wrap-up Analysis ** ACD Agents Break Time Analysis ** ACD Agents Logon Activity ** ACD Agents Non ACD Activity ** ACD Agents Completed Calls *8 Groups Agent Groups at a Glance Agent Groups Agent Activity ** Agent Groups Skill Activity Agent Groups ACD Performance Agent Groups Non ACD Performance Customers Customers at a Glance wrap-up Wrap-up Codes at a Glance Break Time Break Time Codes at a Glance ** Reports not available if Hide Personal Data option set during installation.