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# Wrap-up Codes at a Glance

This report has no Group By options, it is available in summary format only and includes the following information:

- Wrap-up Code
- Answered
- Avg. answer
- Avg. call time
- Avg. talk
- Avg. wrap-up
- Service level %
- Transferred incoming
- Trasnferred outgoing
- Longest talk
- Longest wrap-up

Example report printout: