# ACD Agents wrap-up Activity This report has the following Group By options: Agent:wrap-up Agent:wrap-up:Year Agent:wrap-up:Year:Month Agent:wrap-up:Year:Month:Day Year:Agent:wrap-up Year:Month:Agent:wrap-up Year:Month:Day:Agent:wrap-up It includes the following information: Answered Avg. Answer Avg. Call Time Service Level % Calls That Queued Transferred In Transferred Out Longest Answer Longest Talk Longest Call Example report printout: