# ACD Agents at a Glance This report has no Group By options, it is available in summary format only and includes the following information: ACD Agent Name Offered Answered Avg. Answer Avg. Call Time Avg. Talk Avg. wrap-up Service Level % Abandoned Avg. Abandon Transferred Out Picked Up Rejected Deflected Breaks Avg. Break Non ACD In Avg. Non ACD In Non ACD Out Avg. Non ACD Out Example report printout: