# ACD Skills Agent Activity This report has the following Group By options: Skill:Agent Skill:Agent:Year Skill:Agent:Year:Month Skill:Agent:Year:Month:Day Year:Skill:Agent Year:Month:Skill:Agent Year:Month:Day:Skill:Agent It includes the following information: Offered Answered Avg. Answer Avg. Call Time Service Level % Calls That Queued Abandoned Avg. Abandon Transferred In Transferred Out Overflowed Out All Agents Busy Max. Wait Time No Logged On Agents Overflowed In Short Calls Short Abandons Picked Up Passed to Non ACD Rejected Deflected Longest Queue Longest Answer Longest Abandon Longest Talk Longest Call