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# ACD Skills Customer Activity

This report has the following Group By options:

- Skill:Customer
- Skill:Customer:Year
- Skill:Customer:Year:Month
- Skill:Customer:Year:Month:Day
- Year:Skill:Customer
- Year:Month:Skill:Customer
- Year:Month:Day:Skill:Customer

It includes the following information:

- Offered
- Answered
- Avg. answer
- Avg. call time
- Avg. talk
- Avg. wrap-up
- Service Level %
- Calls That Queued
- Abandoned
- Avg. abandon
- Longest answer
- Longest talk

Example report printout: