# ACD Agents Skill Activity This report has the following Group By options: Agent:Skill Agent:Skill:Year Agent:Skill:Year:Month Agent:Skill:Year:Month:Day Year:Agent:Skill Year:Month:Agent:Skill Year:Month:Day:Agent:Skill It includes the following information: Offered Answered Avg. Answer Avg. Call Time Service Level % Calls That Queued Abandoned Avg. Abandon Transferred In Transferred Out Overflowed Out Max. Wait Time Overflowed In Short Calls Short Abandons Picked Up Rejected Deflected Longest Queue Longest Answer Longest Abandon Longest Talk Longest Call