# Agent Groups ACD Performance This report has the following Group By options: Group Group:Year Group:Year:Month Group:Year:Month:Day Year: Year:Group Year:Month:Group Year:Month:Day:Group It includes the following information: Offered Answered Avg. answer Avg. call time Avg. talk Avg. wrap-up Service level % Abandoned Avg. abandon Longest queue Longest answer Longest abandon Longest talk Longest call Example report printout: