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# ACD Agents Completed Calls

This report has no Group By options, it is available in summary format only and includes the following information:

- ACD Agent Name
- Date
- Skill Name
- Started At
- Duration
- Call Type
- Call Status
- Customer Name
- Dialled Number
- Call Code
- Queue Time
- Ring Time
- Talk Time
- wrap-up Time

Example report printout: