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# ACD Skills Agent Breakdown

This report has the following Group By options:

- Skill:Agent
- Skill:Agent:Year
- Skill:Agent:Year:Month
- Skill:Agent:Year:Month:Day
- Year:Skill:Agent
- Year:Month:Skill:Agent
- Year:Month:Day:Skill:Agent

It includes the following information:

- Offered
- Answered
- Abandoned
- Overflowed outgoing
- Transferred outgoing
- Picked-up
- Rejected
- Deflected outgoing
- Short calls
- Short abandons

Example report printout: