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# ACD Agents Analysis

This report has the following Group By options:

- Agent
- Agent:Year
- Agent:Year:Month
- Agent:Year:Month:Day
- Year:
- Year:Agent
- Year:Month:Agent
- Year:Month:Day:Agent

It includes the following information:

- Offered
- Answered
- Avg. Answer
- Avg. Call Time
- Avg.Talk
- Avg. wrap-up
- Service Level %
- Abandoned
- Avg. Abandon
- Transferred Out
- Picked Up
- Rejected
- Deflected
- Longest Answer
- Longest Abandon
- Longest Call
- Breaks
- Avg. Break
- Non ACD In
- Avg. Non ACD In
- Non ACD Out
- Avg. Non ACD Out

Example report printout: