# ACD Skills Calls Waiting This report has the following Group By options: Skill Skill:Year Skill:Year:Month Skill:Year:Month:Day Year: Year:Skill Year:Month:Skill Year:Month:Day:Skill It includes the following information: Service Level % Answered Waiting 0-2* 3-4** 5-6** 7-8** 9-10** >10 (secs) ** Lost Waiting 0-2* 3-4** 5-6** 7-8** 9-10** >10 (secs) ** *This figure will be the 'Period (secs)' you specify in the parameter options for the report **These figures will be calculated using the 'Period (secs)' number you specify in the options. Example report printout: