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# Agent Groups Agent Activity

This report has the following Group By options:

- Group:Agent
- Group:Agent:Year
- Group:Agent:Year:Month
- Group:Agent:Year:Month:Day
- Year:Group:Agent
- Year:Month:Group:Agent
- Year:Month:Day:Group:Agent

It includes the following information:

- Offered
- Answered
- Avg. answer
- Avg. call time
- Service level %
- Abandoned
- Avg. abandon
- Transferred incoming
- Transferred outgoing
- Breaks
- Avg. break
- Non ACD incoming
- Avg. non ACD incoming
- Non ACD outgoing
- Avg. non ACD outgoing

Example report printout: