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# ACD Agents at a Glance

This report has no Group By options, it is available in summary format only and includes the following information:

- ACD Agent Name
- Offered
- Answered
- Avg. Answer
- Avg. Call Time
- Avg. Talk
- Avg. wrap-up
- Service Level %
- Abandoned
- Avg. Abandon
- Transferred Out
- Picked Up
- Rejected
- Deflected
- Breaks
- Avg. Break
- Non ACD In
- Avg. Non ACD In
- Non ACD Out
- Avg. Non ACD Out

Example report printout: