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# ACD Agents Skill Handling

This report has the following Group By options:

- Agent:Skill
- Agent:Skill:Year
- Agent:Skill:Year:Month
- Agent:Skill:Year:Month:Day
- Year:Agent:Skill
- Year:Month:Agent:Skill
- Year:Month:Day:Agent:Skill

It includes the following information:

- Offered
- Answered
- Avg. Answer
- Avg. Call Time
- Service Level %
- Calls That Queued
- Abandoned
- Avg. Abandon
- Longest Answer
- Longest Abandon
- Longest Talk
- Longest Call

Example report printout: