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# ACD Agents Skill Breakdown

This report has the following Group By options:

- Agent:Skill
- Agent:Skill:Year
- Agent:Skill:Year:Month
- Agent:Skill:Year:Month:Day
- Year:Agent:Skill
- Year:Month:Agent:Skill
- Year:Month:Day:Agent:Skill

It includes the following information:

- Offered
- Answered
- Abandoned
- Overflowed outgoing
- Transferred outgoing
- Transferred incoming
- Picked-up
- Rejected
- Deflected outgoing
- Short calls
- Short abandons

Example report printout: