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# ACD Skills Calls Waiting

This report has the following Group By options:

- Skill
- Skill:Year
- Skill:Year:Month
- Skill:Year:Month:Day
- Year:
- Year:Skill
- Year:Month:Skill
- Year:Month:Day:Skill

It includes the following information:

- Service Level %
- Answered
- Waiting 0-2*
- 3-4**
- 5-6**
- 7-8**
- 9-10**
- >10 (secs) **
- Lost
- Waiting 0-2*
- 3-4**
- 5-6**
- 7-8**
- 9-10**
- >10 (secs) **
  *This figure will be the 'Period (secs)' you specify in the parameter options for the report

**These figures will be calculated using the 'Period (secs)' number you specify in the options.
Example report printout: