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# Descriptions

Charts are split into 5 categories. In each category are the following charts:
Call Center

- Call Center Calls Analysis
- Call Center Calls Handling
- Call Center by Skill Calls Handling
- Call Center by Agent Calls Handling

Skill Group

- Skills Calls Analysis
- Skills Calls Handling
- Skills Performance Analysis
- Skills by Agent Calls Handlling
- Skills by Agent Calls Handling (pie)

Agent

- Agent Calls Analysis
- Agent Calls Handling
- Agent wrap-up Codes Analysis
- Agent Break Codes Analysis

wrap-up

- wrap-up Codes Analysis
- wrap-up Codes by Agent Analysis
- wrap-up Codes by Skill Analysis

Breaks

- Break Time Codes Analysis
- Break Time Codes by Agent Analysis