# Descriptions Charts are split into 5 categories. In each category are the following charts: Call Center Call Center Calls Analysis Call Center Calls Handling Call Center by Skill Calls Handling Call Center by Agent Calls Handling Skill Group Skills Calls Analysis Skills Calls Handling Skills Performance Analysis Skills by Agent Calls Handlling Skills by Agent Calls Handling (pie) Agent Agent Calls Analysis Agent Calls Handling Agent wrap-up Codes Analysis Agent Break Codes Analysis wrap-up wrap-up Codes Analysis wrap-up Codes by Agent Analysis wrap-up Codes by Skill Analysis Breaks Break Time Codes Analysis Break Time Codes by Agent Analysis