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# Agent Groups at a Glance

This report has no Group By options, it is available in summary format only and includes the following information:

- Group name
- Offered
- Answered
- Avg. answer
- Avg. call time
- Service level %
- Abandoned
- Avg. abandon
- Transferred incoming
- Transferred outgoing
- Breaks
- Avg. Break
- Non ACD In
- Avg. Non ACD In
- Non ACD Out
- Avg. Non ACD Out

Example report printout: