# ACD Skills wrap-up Analysis This report has the following Group By options: Skill:wrap-up Skill:wrap-up:Year Skill:wrap-up:Year:Month Skill:wrap-up:Year:Month:Day Year:Skill:wrap-up Year:Month:Skill:wrap-up Year:Month:Day:Skill:wrap-up It includes the following information: Answered Avg. Answer Avg. Call Time Service Level % Calls That Queued Abandoned Avg. Abandon Transferred In Transferred Out Longest Answer Longest Talk Longest Call Example report printout: