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# Troubleshooting

I cannot get the apps to load in the browser, even though the server address is correctly entered in the status bar.
Check your Windows firewall settings, make sure you have given the CCS web server permission to communicate through the firewall. Please check the documentation for your version of the OS to see how to do this.
The Supervisor or Monitor web apps will not let anyone log on.
In the CCS400/DATA/SYSTEM folder there is a file called actlog.xml. This holds session information and is constantly updated so that current logon sessions are maintained if the CCS is restarted. This file can become corrupted if the CCS is not shutdown properly and a symptom is that the web apps do not start and there may not be any error message. If this is your problem, try shutting the CCS down, deleting this file manually (no other), and then restarting the CCS. You should now be able to log on.
If you have the message “There have not been any calls into the call centre yet.” in the web apps.
This may be due to a known problem with SQL dates. If your short date format has a space in it, for instance, "dd mm, yyyy", this causes an error when the date is used in an SQL statement. A fix is intended but not available as of v2.0.1.0, a quick fix is to change the format so that it has no spaces.
Scheduled Reports are not printing
When configuring report destinations, it's important that the folders exist. The scheduled report server, CCSReportServer.exe, does not create the destination folder if it does not exist; any reports scheduled to be saved in that folder will be lost.
Also, a report name that includes characters which are invalid in a proper file name, such as 'Skills auf einen Blick -> Abwurf ACD BI Callcenter, will not be saved; the '>' character is an invalid character for a filename. Do not include invalid characters in report names. (The browser does not validate file names because it has no access to the actual file system on the PC.)