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# ACD Agents wrap-up Activity

This report has the following Group By options:

- Agent:wrap-up
- Agent:wrap-up:Year
- Agent:wrap-up:Year:Month
- Agent:wrap-up:Year:Month:Day
- Year:Agent:wrap-up
- Year:Month:Agent:wrap-up
- Year:Month:Day:Agent:wrap-up

It includes the following information:

- Answered
- Avg. Answer
- Avg. Call Time
- Service Level %
- Calls That Queued
- Transferred In
- Transferred Out
- Longest Answer
- Longest Talk
- Longest Call

Example report printout: