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# Agent Groups Skill Activity

This report has the following Group By options:

- Group:Skill
- Group:Skill:Year
- Group:Skill:Year:Month
- Group:Skill:Year:Month:Day
- Year:Group:Skill
- Year:Month:Group:Skill
- Year:Month:Day:Group:Skill

It includes the following information:

- Offered
- Answered
- Avg. answer
- Avg. call time
- Avg. talk
- Avg. wrap-up
- Service level %
- Abandoned
- Avg. abandon
- Longest answer
- Longest abandon
- Longest talk

Example report printout: