# Agent Groups Skill Activity This report has the following Group By options: Group:Skill Group:Skill:Year Group:Skill:Year:Month Group:Skill:Year:Month:Day Year:Group:Skill Year:Month:Group:Skill Year:Month:Day:Group:Skill It includes the following information: Offered Answered Avg. answer Avg. call time Avg. talk Avg. wrap-up Service level % Abandoned Avg. abandon Longest answer Longest abandon Longest talk Example report printout: