Search |
← Previous page Next page → Print version

# Agent Calls Handling

The top stacked bar chart shows the calls handled by each of the selected ACD Agents between the date and time range you entered in the chart options panel, it includes ACD and Non ACD calls.
The bottom stacked chart shows the average call handling times for each selected ACD Agent, including Non ACD call average handling time and average time in Breaks. As with all the bar charts, individual data series can be turned off or on by clicking the series legend on the right side of the charts.
If you hover the mouse over a data series, tooltips will be displayed with additional data for the specific item. Also, the data used to generate the charts can be exported into XSLX format by clicking the export icon at the bottom right of the chart tab. See Exporting Charts for details.
** not available if Hide Personal Data option set during installation.