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# ACD Agents Non ACD Activity

This report has the following Group By options:

- Agent
- Agent:Year
- Agent:Year:Month
- Agent:Year:Month:Day
- Year:
- Year:Agent
- Year:Month:Agent
- Year:Month:Day:Agent

It includes the following information:

- Breaks
- Avg. Break
- Total Breaks
- Non ACD In
- Avg. Non ACD In
- Longest Incoming
- Non ACD Out
- Avg. NOn ACD Out
- Longest Outgoing

Example report printout: