# Agent Groups Non ACD Performance This report has the following Group By options: Group Group:Year Group:Year:Month Group:Year:Month:Day Year: Year:Group Year:Month:Group Year:Month:Day:Group It includes the following information: External non-ACD incoming Internal non-ACD incoming Non-ACD outgoing Avg. non-ACD incoming Avg. non-ACD outgoing Breaks Avg. break Longest incoming Longest outgoing Example report printout: