# ACD Skills Customer Activity This report has the following Group By options: Skill:Customer Skill:Customer:Year Skill:Customer:Year:Month Skill:Customer:Year:Month:Day Year:Skill:Customer Year:Month:Skill:Customer Year:Month:Day:Skill:Customer It includes the following information: Offered Answered Avg. answer Avg. call time Avg. talk Avg. wrap-up Service Level % Calls That Queued Abandoned Avg. abandon Longest answer Longest talk Example report printout: