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# Agent Groups Non ACD Performance

This report has the following Group By options:

- Group
- Group:Year
- Group:Year:Month
- Group:Year:Month:Day
- Year:
- Year:Group
- Year:Month:Group
- Year:Month:Day:Group

It includes the following information:

- External non-ACD incoming
- Internal non-ACD incoming
- Non-ACD outgoing
- Avg. non-ACD incoming
- Avg. non-ACD outgoing
- Breaks
- Avg. break
- Longest incoming
- Longest outgoing

Example report printout: