# ACD Skills Agent Breakdown This report has the following Group By options: Skill:Agent Skill:Agent:Year Skill:Agent:Year:Month Skill:Agent:Year:Month:Day Year:Skill:Agent Year:Month:Skill:Agent Year:Month:Day:Skill:Agent It includes the following information: Offered Answered Abandoned Overflowed outgoing Transferred outgoing Picked-up Rejected Deflected outgoing Short calls Short abandons Example report printout: