# Agent Groups Agent Activity This report has the following Group By options: Group:Agent Group:Agent:Year Group:Agent:Year:Month Group:Agent:Year:Month:Day Year:Group:Agent Year:Month:Group:Agent Year:Month:Day:Group:Agent It includes the following information: Offered Answered Avg. answer Avg. call time Service level % Abandoned Avg. abandon Transferred incoming Transferred outgoing Breaks Avg. break Non ACD incoming Avg. non ACD incoming Non ACD outgoing Avg. non ACD outgoing Example report printout: