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# ACD Skills at a Glance

This report has no Group By options, it is available in summary format only and includes the following information:

- ACD Skill Name
- Offered
- Answered
- Avg. Answer
- Avg. Call Time
- Service Level %
- Abandoned
- Avg. Abandon
- Overflowed Out
- Overflowed In
- Transferred In
- Transferred Out
- Short Calls
- Short Abandons
- Picked Up
- Passed to Non ACD
- Rejected
- Deflected

Example report printout: