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# ACD Skills wrap-up Analysis

This report has the following Group By options:

- Skill:wrap-up
- Skill:wrap-up:Year
- Skill:wrap-up:Year:Month
- Skill:wrap-up:Year:Month:Day
- Year:Skill:wrap-up
- Year:Month:Skill:wrap-up
- Year:Month:Day:Skill:wrap-up

It includes the following information:

- Answered
- Avg. Answer
- Avg. Call Time
- Service Level %
- Calls That Queued
- Abandoned
- Avg. Abandon
- Transferred In
- Transferred Out
- Longest Answer
- Longest Talk
- Longest Call

Example report printout: