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# ACD Skills Calls Breakdown

This report has the following Group By options:

- Skill
- Skill:Year
- Skill:Year:Month
- Skill:Year:Month:Day
- Year:
- Year:Skill
- Year:Month:Skill
- Year:Month:Day:Skill

It includes the following information:

- Offered
- Answered
- Abandoned
- Overflowed outgoing
- Transferred outgoing
- Overflowed incoming
- Transferred incoming
- Rejected
- Deflected outgoing
- Recovered ACD calls
- External answered
- External abandoned
- External overflowed
- Internal answered
- Internal abandoned
- Internal overflowed

Example report printout: