ACD Agents Completed Calls

 
 
This report has no Group By options, it is available in summary format only and includes the following information:
 
  • ACD Agent Name
  • Date
  • Skill Name
  • Started At
  • Duration
  • Call Type
  • Call Status
  • Customer Name
  • Dialled Number
  • Call Code
  • Queue Time
  • Ring Time
  • Talk Time
  • wrap-up Time
 
Example report printout: