Index

ACD Skills Calls Waiting

This report has the following Group By options:

It includes the following information:

Service Level %
Answered
Waiting 0-2^*
3-4^**
5-6^**
7-8^**
9-10^**
>10 (secs) ^**
Lost
Waiting 0-2^*
3-4^**
5-6^**
7-8^**
9-10^**
>10 (secs) ^**

^*This figure will be the 'Period (secs)' you specify in the parameter options for the report

^**These figures will be calculated using the 'Period (secs)' number you specify in the options.

Example report printout:

Mitel 400 CCS Documentation