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ACD Skills Customer Activity

This report has the following Group By options:

Skill:Customer
Skill:Customer:Year
Skill:Customer:Year:Month
Skill:Customer:Year:Month:Day
Year:Skill:Customer
Year:Month:Skill:Customer
Year:Month:Day:Skill:Customer

It includes the following information:

Offered
Answered
Avg. answer
Avg. call time
Avg. talk
Avg. wrap-up
Service Level %
Calls That Queued
Abandoned
Avg. abandon
Longest answer
Longest talk

Example report printout: