Customer numbers are the numbers of the caller making an incoming ACD call to the Call Centre.
Customer number management enables you to associate names and details to numbers directly from the MiVoice Office 400 CCS. In this way Call Centre Management is able to directly tailor the information associated with Customer numbers to precisely meet the handling and reporting needs of the centre.
A Customer number will be added automatically to the database whenever the first ACD call from the customer is processed and providing that the number has not already been added.
 Customer numbers
From the drop-down list select the number that you wish to edit. All customer numbers will be included in the drop-down list.
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 Customer number details
The customer name and details of the selected number is displayed in these fields, which will remain empty if nothing is yet configured. Add a Customer name, which will be displayed instead of the actual number in MiVoice Office 400 CCS reports. Additional information about the customer can be added into the details field.
All changes or additions must be applied before they are saved to the database.
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 Active flag
This flag indicates if the Customer is Active or not. As numbers are added automatically it's possible for the database to grow very large, which could lead to a lot of un-used Customer numbers being listed when generating reports. Uncheck the active flag to mark a Customer number as inactive and the number will no longer be included in the customer numbers list.
An inactive number is not deleted, if you want it to appear once more just check the active flag. It will then be included in the report lists of customer numbers.
Remember to click the Apply button or the change will not be saved to the database.
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Click the Apply button to save any changes to the database, click Cancel to reset all fields to the last saved state for the selected Customer.
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