The top stacked bar will show the ACD calls answered and lost (abandoned) for each selected ACD Agent between the date and time range you entered in the chart options panel. Calls are grouped into hourly periods between the start and end times entered in the chart options panel.

 

The bottom stacked chart shows the average times for queue, ring, conversation (talk), and wrap-up for all ACD Agents that handled ACD calls during the period, grouped into the same hourly periods.

 

If you hover the mouse over a data series, tooltips will be displayed with additional data for the specific item.

 

 

 

 

As with all the bar charts, individual data series can be turned off or on by clicking the series legend on the right side of the charts. Also, the data used to generate the charts can be exported into XSLX format by clicking the export icon at the bottom right of the chart tab. See Exporting Charts for details.