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Mitel 400 CCS Documentation
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Agent Groups ACD Performance
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Agent Groups ACD Performance
This report has the following Group By options:
Group
Group:Year
Group:Year:Month
Group:Year:Month:Day
Year:
Year:Group
Year:Month:Group
Year:Month:Day:Group
It includes the following information:
Offered
Answered
Avg. answer
Avg. call time
Avg. talk
Avg. wrap-up
Service level %
Abandoned
Avg. abandon
Longest queue
Longest answer
Longest abandon
Longest talk
Longest call
Example report printout:
