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Mitel 400 CCS Documentation
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Agent Groups Non ACD Performance
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Agent Groups Non ACD Performance
This report has the following Group By options:
Group
Group:Year
Group:Year:Month
Group:Year:Month:Day
Year:
Year:Group
Year:Month:Group
Year:Month:Day:Group
It includes the following information:
External non-ACD incoming
Internal non-ACD incoming
Non-ACD outgoing
Avg. non-ACD incoming
Avg. non-ACD outgoing
Breaks
Avg. break
Longest incoming
Longest outgoing
Example report printout:
